7-Day Refund Policy
Effective Date: April 27, 2025
At MyUltraVPN, your satisfaction is our priority. We want you to feel confident in trying our service. That’s why we offer a 7-Day Money-Back Guarantee on all new subscriptions.
✅ Who’s Eligible for a Refund?
You are eligible for a full refund if:
- You purchased a subscription for the first time directly from MyUltraVPN.com.
- You request your refund within 7 days of the original purchase.
- You have not violated our Terms of Service or engaged in abusive or excessive use of the service.
❌ What’s Not Eligible?
- Refund requests made after 7 days from purchase.
- Renewals and recurring subscription charges.
- Accounts found to be in violation of our Terms of Service.
- Payments made through third-party platforms (e.g., App Store, Google Play). For those, please refer to their refund policy.
💬 How to Request a Refund
To request a refund, please contact our support team with your:
- Account email address
- Order ID or payment reference
- Reason for cancellation (optional but helps us improve)
📧 Email: support@myultravpn.com
We usually process refund requests within 3 to 7 business days, depending on your payment method.
🛡️ Our Commitment
We stand by the quality of our VPN service. If it didn’t work out for you, we’ll make the refund process smooth and hassle-free.